Annulations & Retours

Last updated: October 5, 2025
Customer service: contact@misterpadelshop.com — +44 7488 813270

1) Order cancellation

You can request cancellation by writing to us as soon as possible (phone, email, chat).
If the order is already being prepared or shipped , cancellation is no longer possible.
If cancellation is not possible, you can:
- Refusing delivery (EU) : upon receipt of the return by us, we will issue a full refund.
- Or accept the package and then exercise your right of withdrawal (see §2).

ℹ️ Outside the European Union: Refusal of delivery may result in shipping/return fees and customs formalities being deducted from your refund. We recommend accepting delivery and then initiating a standard return.

2) Right of withdrawal (EU consumers)

In accordance with Directive 2011/83/EU, you have 14 calendar days from receipt to withdraw from this contract without giving any reason .
To exercise this right, please send us an email to contact@misterpadelshop.com (or use the standard EU form upon request).

Conditions : Items must be new , unused , unwashed , and in their complete original packaging (labels, accessories, instructions).
Exceptions (Art. L221-28 of the Consumer Code): personalized products, opened sealed hygiene goods, digital content delivered immediately, etc.

3) Returns policy (excluding the right of withdrawal)

Apart from the statutory 14-day right, we accept voluntary returns up to 30 calendar days after receipt for any new, unused item in its original packaging.

This commercial tolerance is optional and may be suspended during sales periods or special operations (indication on the website).

4) Return shipping costs & labels

France / EU : return shipping costs are the responsibility of the customer , except in the case of an error on our part or a defective product.
Outside the EU : return shipping costs and any duties/customs fees are the responsibility of the customer. Clearly indicate on the package: “Return of goods – no commercial value” .
We do not charge any restocking fees .
Upon request, we can provide a prepaid label for certain EU countries: the amount will be deducted from your refund (we will inform you of the cost before validation).

5) Return address

Please send your returns (with tracking recommended) to the following address:

MISTER PADEL LIMITED
71–75 Shelton Street, Covent Garden
WC2H 9JQ, London, United Kingdom
✉️ contact@misterpadelshop.com

To be included in the package :

Order number + RMA (provided by our support team)
Invoice / delivery note
The word “ RETURN ” is visible inside.

⚠️ No collect shipments will be accepted.

6) Exchanges

EU : You can request an exchange . For simplicity and speed, we generally process a refund and then you place a new order for the desired item (to avoid stock shortages).
Outside the EU : no direct exchange (same procedure: return then new order).

7) Defective or damaged products, or preparation errors

If you receive a defective/damaged item or one that does not match your order:

Contact us within 48 hours at contact@misterpadelshop.com with photos .
We handle the return and offer: replacement , credit note or full refund .

8) Refunds — deadlines & procedures

The refund will be issued within a maximum of 14 days after (i) physical receipt of the items or (ii) proof of shipment provided by you (whichever comes first).
It is made using the same payment method as the initial order.
We may postpone the refund until the goods are recovered.

9) Non-compliant returns

Any item that is used , incomplete , damaged , without its original packaging or is outside the delivery period may be refused or subject to a discount (after informing the customer).

10) Contact & Returns Support

📧 contact@misterpadelshop.com
📞 +44 7488 813270 (Mon-Fri, 9am–6pm, London time)

Summary — Return process (EU)

RMA request : write to contact@misterpadelshop.com (subject: “Return + order number”).
Prepare the package (new product, original packaging, invoice, RMA).
Send the parcel (tracked and registered) to the UK address above.
Quality control upon receipt → refund within 14 days (or proof of shipment).